Refunds and cancelling
Last updated 7 October 2026
Cancelling
You can cancel at any time from “Plans and credits” in your account. Your plan stays active until the end of the period you have paid for and then stops. Nothing more is charged.
The trial
The 7-day trial costs $5, charged when you start. If you carry on to a plan, the $5 comes off your first plan payment. If you cancel before the trial ends, you pay nothing more. The trial fee is not refunded once your first check has run.
Refunds
- First plan payment (the payment taken when your trial ends): if you are not happy, tell us within 14 days and we refund what you paid for the plan. The trial fee is covered above.
- Monthly plans after that: payments are not refunded, but you can cancel so the next one is not taken.
- Yearly plans: refunded in full within 14 days of each yearly payment. After 14 days there is no refund, and your plan runs to the end of the year.
- Extra credits: refunded within 14 days of purchase if none of them have been used.
- If we got it wrong: if a check failed or a report was not delivered because of a fault on our side, we return the credits or refund the affected period, whichever you prefer.
If you are a consumer, this policy is in addition to your legal rights. By starting a check during a cooling-off period you ask us to begin the service straight away.
How to ask
Email support@vasukai.com from the address on your account. We reply within two working days and refunds go back to the original payment method, usually within 5 to 10 working days.
Contact
Vasukai is operated by Kael Tripton Ltd, a company registered in England and Wales (company number 17177071), registered office 71-75 Shelton Street, London WC2H 9JQ. Registered with the Information Commissioner’s Office, number ZC135439. Email support@vasukai.com.